Frequently Asked Questions Regarding Rented Linens and Services

How early do we need to place our linen rental order?
The sooner the better. Your preliminary order can be adjusted for final guest count up to 2 weeks prior to the event.

Is there a deposit on rented linens?
After a $300 deposit, samples are set up and displayed for the client in the actual reception space so that adjustments can be made accordingly. The remaining balance is due 10 days prior to the event.

What does the linen set-up and tear-down fee include?
The set-up fee insures the correct placement of all linens. All chair legs will be covered, sashes tied, and wrinkles steamed. Tear-down service includes thorough counting, separating of wet linens , sorting, packaging up and returning the linens from event location.

How do I know what size linens to order? 
We will walk you through everything, work with your catering director to confirm table sizes, and ensure that all pieces fit.

Do you have swatch books?
We have linen swatches as well as color cards complimentary for your viewing needs.

When and where do the linens need to be returned?
Most of our clients choose to have delivery and pickup service. If you would like to return them yourself, all linens will need to be returned to Pittsburgh Linen Rental on the next business day.

Is there a cancellation policy?
You can cancel your order up to 1 month before the event with only the loss of the $300 deposit.

Can we do set-up and tear-down on our own?
Almost all of our clients choose to have set-up and tear down services for rented linens. However, yes, you may do this yourself. Please be advised, setting up and tearing down can be a 5+ hour process. Every linen must be accounted for. Wet or soiled linens must be set aside to air dry overnight. Once the linens are dry, all linens must be put in the provided bags with a copy of the invoice. If any linens are missing we must be informed upon their return.